Terms and Conditions

Classic design at Eden Mansion

Reservations

Reservations for rooms are secured by supplying credit / debit card details which must be the card belonging to the guest placing the reservation. Booking confirmations for your reservation will be provided in writing by email at time of booking. You must provide us with a valid landline/mobile number and full address at the time of booking. Eden Mansion reserve the right to decline any reservation, both during and after booking, that causes us significant concern, with any refund in such circumstances being at our discretion.

Stag, Hen & Party Groups

In the interests of our guests, we regret that we are unable to accept bookings for Stag and Hen Parties and other such large group bookings of a similar nature.

Payment

Payment must be made in full prior to, or on check-in and can be made with any major credit/debit or charge card or in cash. Credit/debit card details will be requested even from those guests paying by cash to provide us with security against any damages, or other expenses incurred during the course of your stay (see also damages).

Check-In / Check-Out

Guests may check-in from 2pm onwards and will be greeted by a member of staff on arrival who will provide a short tour of the room/holiday cottage and explain its facilities. Earlier check-in times are not possible. Under normal circumstances the latest check-in time is 10 pm (for health, safety and security reasons). Eden Mansion will make every effort to check-in late any guest delayed by air, rail or bus services, though we ask that, as far as possible, the guest makes every reasonable effort to communicate any expected delay to Mansion at the earliest opportunity. We reserve the right to decline any late check-in on the grounds noted above. Where we decline a late check-in, the guest will remain liable for the cost of the room for that night and will be billed accordingly. Check-out time is 11 am on the day of departure. We regret that late check-out is not possible. Unauthorised extension of check-out times may be subject to a charge up to the full standard price of one night’s reservation for that room.

Occupants

For health and safety reasons, only persons notified to Eden Mansion prior to arrival may occupy the room. The number of persons permitted to occupy the room is limited to 2, unless the room is suitable for an extra bed which should be requested prior to arrival and is chargeable at £30.00 per night. The inclusion of any unauthorised guest for an overnight stay, will lead to an additional charge of £100.00 + VAT per night for the full duration of the booking.

Smoking / Candles etc.

As with all public buildings in Scotland, no smoking is permitted within the mansion or holiday cottage. Eden Mansion reserve the right to charge a £150.00 deep cleaning fee for any breach of this policy. Candles/incense sticks or any other activity which requires the use of a naked flame are not permitted either.

Damages & Other Costs

Rooms should be left in a clean and tidy condition, subject to fair usage, prior to check-out. Any damage to the apartment must be reported to Eden Mansion immediately. Guests are liable for the cost of any damages, be it negligent or malicious, and will be billed accordingly using the credit/debit card details provided at time of booking or on check-in. Any interference with fire alarms or firefighting equipment will lead to a £500 fine for endangering the safety and security of guests and to cover Eden Mansion for any fine incurred for falsely calling out the fire service. Lost or damaged keys will be charged at a minimum of £25 to cover the cost of replacements, new locks and locksmith call out charges. Guests will also be charged for any items removed from the room or holiday cottage at the end of their stay without authorisation.

Lost Property

Eden Mansion cannot be held liable for any property lost or damaged by guests during their stay, be this in the room, holiday cottage, car park or held by reception at the request of the guest. We provide personal safes at no extra cost for the storage of valuable items. Lost property found in the rooms and holiday cottage after guests have checked out will be retained for 14 days, after which time the items will be passed onto charity, or if not suitable for re-use will be disposed of, if they have not been reclaimed.

Force Majeure

Eden Mansion do not accept liability or pay compensation for any loss, damage or expense where our obligations are prevented or affected by reason of Force Majeure; namely any event which Eden Mansion could not, even with all due care, foresee or avoid - such as war or threat of war, riots, civil strife, terrorist activity, epidemic, pandemic, industrial action, natural or nuclear disaster, fire, adverse weather conditions, closure of airports or ports, technical problems with transport, governmental action and all other similar events.

Complaints

Eden Mansion make every effort to ensure our accommodation is of the highest standard before, during and after our guests have stayed with us. Should you have any cause for complaint please contact reception and we will endeavour to rectify the problem to your full satisfaction.

Cancellation Policy

Should you have to cancel your booking at Eden Mansion we require this in writing by email to ask@edenmansion.com.

Our cancellation terms are as follows:

Cancellation in writing for in-house guests - Full payment for all rooms and nights booked.

Cancellation in writing within 48 hours of first nights’ stay - Full payment for all rooms and nights booked.

Advance purchase bookings are non-refundable. Full pre-payment will be taken at the time of booking. This cannot be refunded or transferred in the event of cancellation.