Last Updated: March 15, 2026
Got something on your mind? We've put together answers to the questions we hear most often — so chances are you'll find what you're looking for right below. And if you still need a hand, our support team is always just a message away.
SHIPPING INFORMATION
Once your order is placed, we usually process it within 1–2 business days. From there, delivery typically takes around 6–8 business days — so all in all, you can expect your order to land on your doorstep within 7–10 business days.
For a full breakdown, feel free to take a look at our Shipping Policy.
Good news — delivery is completely free on every order. No minimum spend, just free shipping straight to your door.
For more details, feel free to check out our Shipping Policy.
At the moment we only ship within the United Kingdom. We don't offer international delivery just yet.
Keeping an eye on your order is easy — simply head over to the Track Order page on our website to see where things are. Once your order is on its way, we'll also send you a confirmation email with your tracking number so you can follow it every step of the way.
RETURN AND REFUND INFORMATION
Not quite what you were looking for? No worries — we offer a 30-day return period on eligible items so you can shop with confidence.
For the full details on how returns work, head over to our Return Policy page.
We're sorry to hear that — that's never the experience we want you to have. If something arrives damaged or not quite right, we'll make it right by sending you a replacement completely free of charge. Just get in touch with us and send the item back within 30 days of receiving it.
For the full details, take a look at our Return Policy page.
Once your returned item has been received and checked over by our team, we'll get your refund moving straight away. You can typically expect the amount to be back on your original payment method within 7 business days, though this can vary slightly depending on your bank or payment provider.
For more details, feel free to visit our Refund Policy page.
Want to swap something for a different item? No problem at all. Head over to our Return Policy page where you'll find everything you need to know to get the process started.
Yes, you can! If you need to cancel, just reach out to us within 24 hours of placing your order and we'll take care of it for you. The sooner you get in touch the better, so we can sort it out before your order is processed.
OTHER INFORMATION
Getting in touch is simple — you can reach our customer support team through the Contact Us page on our website, or drop us an email directly at support@edenmansion.com
We're always happy to help!
Absolutely — bulk orders are more than welcome! Simply get in touch with our support team, share what you're looking for, and we'll work with you on the details including pricing and getting your order sorted.
Contact Information
Store Name: Eden Mansion
Address: 56 Wentworth St, London E1 7TD, UK
Email: support@edenmansion.com
Phone: +44 7418 351285
Contact: Contact Page
Customer Service: Monday to Friday: 9:00 AM – 5:00 PM BST
We aim to respond to all emails within 1–2 business days.
Thank you for shopping with Eden Mansion